We're here to help you walk the path. If you have a question, run into a problem, or need help with your account or purchase, please reach out.
Contact
- Email: [email protected]
- We aim to reply within 2–3 business days.
Frequently asked
How do I get full access?
The complete 43-day journey is unlocked with a single one-time purchase — no subscription, no recurring fees. On iPhone and iPad this is an in-app purchase; on the web and Android it is a one-time payment. Once purchased, the full path is yours for life.
I paid but don't have access.
Make sure you're signed in with the same account you used to purchase. If access still hasn't appeared, email us at [email protected] and we'll sort it out quickly.
How do I restore my purchase on a new device?
Sign in with the same account. On iPhone/iPad you can also use “Restore Purchases” on the unlock screen.
How do I reset my journey?
Open the app → Settings → Reset Journey. This clears your progress and reflections and starts the 43 days over.
How do I delete my account?
Open the app → Settings → Delete Account, then type DELETE to confirm. This permanently removes your account and all associated data (journey progress, journal entries, and purchase records). You can also request deletion by emailing us.
How is my data handled?
See our Privacy Policy.
With love and light
Thank you for being part of the Seraphina-Ra™ community. May your journey bring you peace.